FAQ

What makes CLARE products unique?

CLARE combines ancient Indian wisdom with modern clinical science. Our products feature traditional ingredients like Saffron, Tulsi and Masoor Dal paired with proven actives like Glutathione, Alpha Arbutin and Hyaluronic Acid at clinically effective percentages.

What products do you offer?

We offer a complete skincare routine:

Are your products suitable for all skin types?

Our products are formulated to be gentle yet effective for most skin types. However, we recommend checking ingredient lists and conducting a patch test before use, especially if you have sensitive skin or known allergies.

What are the key ingredients in your products?

Our star ingredients include:

• Clinical Actives: Alpha Arbutin, Glutathione, Niacinamide, Hyaluronic Acid
• Ayurvedic Botanicals: Saffron, Tulsi, Masoor Dal, Clitoria Ternatea
• Natural Extracts: Blueberry, Yuzu, Camu Camu, Licorice, Centella Asiatica

Can I use multiple CLARE products together?

Yes! Our products are designed to work synergistically. We recommend:

1. Face Wash (AM/PM)
2. Serum (AM/PM)
3. Moisturizer (AM/PM)
4. Sunscreen (AM)

Should I do a patch test?

Absolutely! Apply a small amount to your inner wrist or behind your ear, wait 24-48 hours and check for any reactions before full application.

Do you ship across India?

Yes, we ship pan-India. Delivery typically takes:

What are your shipping charges?

Shipping charges are displayed at checkout. We occasionally offer free shipping promotions and minimum purchase-based free delivery.

Can I change my delivery address after placing an order?

Address changes are only possible before dispatch. Contact us immediately if you need to modify your delivery address.

What is your return policy?

Returns are accepted only for:

• Damaged, defective, leaked or tampered products
• Incorrect items delivered
• Products must be unused and in original packaging
• Return request within 48 hours of delivery with photo/video proof

Can I return products if I don't like them?

No, we don't accept returns based on personal preferences, dislikes or allergic reactions, as skincare results vary from person to person.

How long do refunds take?

Refunds are processed after product inspection and take 5-10 business days to reflect in your account, depending on your bank/payment provider.

Are your products cruelty-free?

Yes, CLARE is committed to cruelty-free practices. We do not test on animals.

What if I have an allergic reaction?

Discontinue use immediately and consult a dermatologist. We cannot provide refunds for allergic reactions as per cosmetic product guidelines. Always patch test before use.

Are your products safe during pregnancy?

While our products use gentle ingredients, we recommend consulting your healthcare provider before using any new skincare products during pregnancy or breastfeeding.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, UPI, net banking, and digital wallets. All payments are processed securely.

Do you offer discounts or promotions?

Yes, we occasionally run promotions and sales. Follow us on social media or subscribe to our newsletter for updates on offers.

Are prices inclusive of taxes?

Yes, all prices displayed include applicable taxes.

How can I contact customer support?

Can I track my order?

Yes, you'll receive tracking information once your order is dispatched. You can track your package using the provided tracking number.

How should I store CLARE products?

Store in a cool, dry place away from direct sunlight. Keep products tightly closed when not in use. Avoid extreme temperatures.

What is the shelf life of your products?

Our products have a shelf life of 24-36 months from manufacture date. Once opened, use within 12 months for best results.

Which products are best for hyperpigmentation?

Our Brightening Face Serum with Alpha Arbutin and Glutathione, combined with the Brightening Moisturizer containing Saffron and Vitamin C, are specifically formulated to target hyperpigmentation.

What about acne-prone skin?

Our Face Wash with Niacinamide helps regulate oil production, while the Serum contains ingredients that can help with post-acne marks. Always patch test first.

Do you have products for anti-aging?

Yes, our products contain Hyaluronic Acid for hydration, Vitamin C for collagen support and antioxidants that help fight signs of aging.